Refund Policy
We strive for an excellent experience. If unsatisfied, here's our policy:
Full refund (14 days)
- Request full refund within 14 days of payment
- No questions, no complications
- Contact via contact with invoice number
After 14 days
- Annual subscription: partial refund (pro-rated for remaining months)
- Monthly subscription: no refund, but we won't renew next month
OPS Professional Package (standalone purchase)
- 72-hour refund guarantee from purchase — even after using the full package. You keep the package and get a full refund.
- One refund per account per package, for life
- A reason is optional and never blocks the request
- After 72 hours: no refund (it's a lifetime purchase)
Other specialized packs (library)
- 14-day full refund
- After: no refund (because lifetime)
How to request a refund
- From your Zayenha Hub account page — the "Request refund" button on your account page takes you there directly
- Include the invoice number and a reason (optional)
- Processed instantly through the payment gateway; your related service stops automatically the moment the refund is confirmed